Provide in-house IT support including day-to-day operations, monitoring and problem resolution for all of the server/storage/network devises, laptops, PCs etc
Provide help desk support and escalate problem identification, diagnosis and resolution with third party vendors.
Manage IT system infrastructure, maintain IT assets for hardware and software inventories and software licensing.
Maintain office network connectivity such as internet, wifi routers and network switches.
Configure and manage windows operating systems.
Collaborate with Australia IT support team to administer and maintain network domain user account and email administration.
Support the System/Network Administrator with management and deployment of application for Asia
Administer the backup and scheduled tasks for Singapore.
Maintain door access security systems.
Work with HR department for new staff issuance of laptops and conduct IT orientation.
Record keeping of damaged/ faulty parts IT assets and ensure consistent enforcement of company policies.
Provide regional support remotely in areas including but not limited to problem resolution of laptops & PCs, helpdesk support, configuration and managing windows operating systems and setting up of new laptops.
Complete all allocated tasks assigned by IT Engineer.
What We Are Looking For:
Diploma/Bachelor degree in areas of Information Technology or any related fields
Preferably 1-2 year of experience in IT helpdesk/support. Entry level candidates from local polytechnics are welcome to apply.
Sound understanding of desktop environment and SOE’s
Sound understanding of windows client OS (Windows 10)
Sound understanding of Microsoft Office Suite
Sound understanding of Microsoft Outlook
General understanding of ITIL framework and principles
Preferably with experience in Windows desktop and Windows Server operating systems
Possesses knowledge in security protection, Firewall and VPN
Good troubleshooting skills in PC, laptops and software drives
Excellent communication and interpersonal skills
Ability to manage multiple tasks simultaneously
Salary & Other Benefits:
Salary : 2,500 to 3,500 SGD – Singapore Dollars / Month (1,38,000 to 1,98,000 INR Approx.)
Company will provide Visa / Air tickets
Health Insurance as per Government law
Yearly Paid Holiday
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