Customer Service Executive

  • Customer Service
  • Full time
  • 5 months ago
  • Singapore

Job Information

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    Salary SGD 1,000-2,000 / Monthly
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    Shift Regular
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    No. of Openings 1 opening
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    Job Level : Executive
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    Job Experience : 2 year
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    Job Qualifications Graduate

Job Description

Job Description

Key Responsibilities:

  • Provide solid customer service support to commercial and prospects.
  • Have close collaboration with commercial and related’ stakeholders (internal & external) to deliver challenging customers’ requirements / needs and set Key Performance Indicators (KPI)
  • Versatile and quick to address customer, commercial and related stakeholder’s challenges I concerns while ensuring on time deliveries (Post Goods Issued timely)
  • Maintain clear effective communications with customers by highlighting potential issues, opportunities and action plans if such situations arise.
  • Thorough follow up and closure on customer feedback and complaints
  • Monitor & track overseas shipments from affiliates till customers’ receipt besides overseeing local plant supply to customers.
  • Assist to reduce overall inventory cost by optimizing forecast, providing good analysis and provision of customer demand, rigorous monitoring of on-time delivery
  • Back up peers in their absence
  • Other ad-hoc duties assigned by the Customer Service Manager.

We value:

  • Possess a minimum Diploma, preferably in Business I Supply Chain related discipline, otherwise minimum 3 years of extensive customer service I supply chain experience
  • Team Player, Positive attitude, Meticulous and Analytical
  • Must have SAP experience such as Sales & distribution & Materials Management Module.
  • Knowledge of incoterm, payment term, basic logistics knowledge & order fulfillment)
  • Excellent interpersonal, written and verbal communication skills (in English).
  • Demonstrate professionalism and confidence in customer management
  • Possess excellent listening, sense of urgency and problem-solving skills
  • Able to work independently and effectively under pressure

We offer:

  • A global and diverse working environment
  • Highly dynamic and multicultural company
  • Fair and competitive remuneration package
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