Customer Service Advisor

  • Customer Service
  • Full time
  • 5 months ago
  • Singapore

Job Information

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    Salary SGD 1,000-2,000 / Monthly
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    Shift Regular
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    No. of Openings 1 opening
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    Job Level : Executive
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    Job Experience : 2 year
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    Job Qualifications Graduate

Job Description

Job Description

Key Responsibilities:

  • Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
  • Resolve customers’ enquiries, complaints and feedback 
  • Assist with membership enrollment process
  • Provide remote technical assistance to customers 
  • Manage outgoing calls to customers during customer journey including satisfaction survey 
  • Analyze each situation and escalate calls to the right team 

Key Requirements:

  • Possess relevant experience in the call centre / customer service environment 
  • Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
  • Excellent team working skills and flexibility in approach to work
  • Strong organizational skills, ability to multi-task and detail oriented
  • Able to work on rotating shift (including weekdays and weekends) – 40 hours / week 
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